To move up the business ladder in this complex, competitive world means having high level skills in emotional intelligence and even better, in pattern awareness.  All leaders and ‘high potentials’ must have the confidence to see and to handle conflict quickly and easily.

This lively, motivating and engaging program gives you a new foundation for understanding the interpersonal aspects of conflicts. Blame, back stabbing, gossip and defensiveness CAN mutate to trust, collaboration and accountability. Mary Jane Saras, LCSW, offers the way OUT by Observing, Understanding and Transforming ‘Conflict Coward’ patterns to ones of ‘Conflict Competence.’

Join us on Thursday, January 12, 2012 at 8:00 AM at the Hilton Scranton & Conference Center, 100 Adams Avenue, Scranton, PA.  The cost is $20 for Leadership Lackawanna alumni and Chamber members and $25 for the general public.